Digital Channel Manager

Job ID
2018-2221
Address
7031 Commerce Circle
City
Baton Rouge
State
LA

Overview and Responsibilities

The Digital Channel Manager will be responsible for project management and execution of digital channel strategy, digital capability building and the development, enhancement and support of the electronic delivery channels, and the linkage of those features/functionality to product offering and operations. This includes supervision of activities related to the online experience for various features across all business areas. This position will focus on decreasing client friction and increasing ease in conducting business/interacting with Republic Finance. Key elements include: online financial solutions (transactions, new accounts, etc.), mobile financial solutions, client support model for digital channel and all other related digital activities our customers expect and use. This position also ensures all customer facing and support staff have a clear understanding of current offerings and amendments to offerings, in addition to ensuring operations staff have the resources to process from the backside. The position could be located in our corporate offices in Baton Rouge, LA or Dallas, TX.  Job responsibilities are as follows: 

 

  • Collaborates with key business areas and marketing team to draft and ensure that business requirements and customer needs are incorporated into overall project plan for new digital feature creation/enhancement. 
  • Works with key operations functions, PMO/project managers and technical team to ensure digital features are developed in line with business requirements and that supporting operational processes are developed 
  • Develops online channel implementation roadmaps and works with PMO/ project managers to create a combined investment plan/ budget
  • Collaborates with marketing and business partners, IT, Risk, Compliance to ensure that rollout/launch of new digital features has supporting plan to drive customer adoption.
  • Oversees digital marketing efforts including optimization of spend across channels like social media, search engine optimization, adverts, display ads etc.
  • Maintains awareness of emerging technologies through horizon scanning, reading professional and popular blogs, feeds and literature, participating in peer dialogs, and attending courses, workshops, and conferences. 
  • Advises the Executive/Senior management on how technology trends will affect Republic Finance and its customers
  • Acts as an interface along with technology team to key digital technology service providers.
  • Evaluates new vendors for digital channel by assessing contracts for products and services in collaboration with technology team
  • Actively participates in exploring, testing, selecting and using new technology tools as they are developed
  • Coordinates training efforts with the key business areas to ensure that our organizations employees (either branch network or centralized customer service center) are trained on proper use and troubleshooting techniques as new processes, systems, or technologies are implemented.
  • Helps/Performs other strategic and digital channel initiatives as assigned.

Qualifications

  • Bachelor’s Degree in Business, Marketing or a Technical Discipline (i.e., Computer Science and Information Services) or a related field; equivalent work experience accepted. 
  • Minimum of 5 years in digital channel management or online financial solutions required. 
  • Specific experience with mobile channel development and driving user adoption.
  • Possesses a high degree of business acumen and accountability. 
  • Previous experience collaborating with technical development team and operations team on translation of business requirements into digital spec and operational processes. 
  • Strong process mapping/project management skillset. 
  • Highly strategic and innovative in terms of problem solving and decision making; able to formulate conclusions based on supported evidence and resources. 
  • Adaptable; able to embrace change in environment and strategy. 
  • Ability to handle and prioritize a high level of administrative pressure. 
  • Able to work a flexible schedule and overtime as needed. 
  • Strong willingness for continuous learning and growth
  • This position could either be located in Baton Rouge or Dallas.

Benefits

We offer a competitive compensation and benefits package including: 

  • Health/Dental/Vision
  • Paid Vacation
  • 401 (K) and employer match
  • Company provided Life Insurance & Long Term Disability

Additional benefits with Republic include:

  • Regular drawings for LSU and Saints tickets
  • Employee of the Month Program
  • Philanthropic support for charities such as Juvenile Diabetes Research Foundation and the American Cancer Society
  • Beautiful offices with a friendly team environment

 

Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace.  

 

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