IT Support Specialist

Job ID
5545 Murray Road, Suite 110

Overview and Responsibilities

Provides support to end users for computer, application, system, device, printer and other hardware issues. Identifies, researches and resolves technical issues of moderate complexity. Responds to telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. May work with other team members to resolve user problems. Job responsibilities are as follows:

  • Serve as contact for branch team members seeking technical assistance over the phone, ticket system or email
  • Resolve issues remotely
  • Determine the best solution based on the issue and details provided by branch team members
  • Work with other team members to resolve difficult technical issues
  • Provide detail information when testing new equipment
  • Document solutions of resolved issues
  • Follow-up and update team members with status and information
  • Resolve simple networking issues 


  • Associate's degree or equivalent in related field
  • Must have a good understanding of computer systems, mobile devices and other technology products
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills
  • Teamwork – Work well in a team-oriented environment
  • Customer-oriented and cool-tempered


We offer a competitive compensation and benefits package including: 

  • Health/Dental/Vision
  • Paid Vacation
  • 401 (K) and employer match
  • Company provided Life Insurance & Long Term Disability

Additional benefits with Republic include:

  • Regular drawings for sports tickets
  • Employee of the Month Program
  • Philanthropic support for charities such as Juvenile Diabetes Research Foundation and the American Cancer Society
  • Professional offices with a friendly team environment

Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace.  


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