• Collections Manager

    Job ID
    2018-2772
    Address
    TBD
    City
    Charlotte
    State
    NC
  • Overview and Responsibilities

    Republic Finance is seeking a Collections Manager.  In this role the successful candidate may manage both teams of collection agents as well as overseeing the management of front line supervisors. In the role the manager will be responsible for ensuring performance and production targets are achieved while operating in full compliance of corporate policy and regulatory requirements.   This role will have a significant impact on the organization’s overall loss rates. Job responsibilities are as follows: 

     

    • Responsible for building, training, developing, mentoring and motivating a team to ensure business opportunities are maximized
    • Assist with the recruitment and selection of new hires
    • Partner with upper management to ensure all quality, compliance and human resource items are properly addressed
    • Prevent, deescalate and resolve consumer complaints as required
    • Generate and monitor reports on key performance indicators to maximize efficiency and productivity
    • Generate and conduct 90 day and annual performance reviews within the organization
    • Complie and adhere to all regulatory compliance areas, policies and procedures to include Fair Debt Collections Practices Act, Telephone Consumer Protections Act, Privacy Act and Federal Information Security Management Act.
    • Ensure all team member disputes and/or escalations are properly communicated to management and resolved with guidance when required
    • Maintain a professional work demeanor and environment at all times

    Qualifications

    • Bachelor’s degree (preferred business or finance concentration)
    • 5+ years of progressive advancement in management within financial services and servicing
    • Excellent leadership traits
    • Excellent verbal and written communication skills to include presentation skills.
    • Provide excellent customer service
    • Organization and prioritization skills
    • Effective time management skills
    • Critical thinking and problem solving skills
    • Professionalism
    • Demonstrate ability to prioritize task to meet deadlines
    • Demonstrate ability to collaborate with other departments and teams
    • Must possess a strong sense of urgency and attention to detail
    • Proficient in Microsoft products (Word, Excel, Powerpoint)
    • Limited travel required

    Benefits

    We offer a competitive compensation and benefits package including: 

    • Health/Dental/Vision
    • Paid Vacation
    • 401 (K) and employer match
    • Company provided Life Insurance & Long Term Disability

    Additional benefits with Republic include:

    • Regular drawings for sports tickets
    • Employee of the Month Program
    • Philanthropic support for charities such as Juvenile Diabetes Research Foundation and the American Cancer Society

    Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace.  

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